In shipping logistics, precision and efficiency are paramount. CrossDockGo offers streamlined cross-docking services to customers dealing with complex shipping tasks. To help our customers understand how to utilize our services so that their shipping process goes as smoothly as possible, here’s a glimpse into the CrossDockGo process – a journey that begins with a customer’s inquiry and concludes with the customer’s satisfaction.
If you are a new customer, our relationship can start with a simple contact through email, telephone, or text. Let us know the basics for your shipping project. This initial contact sets the stage for a collaborative partnership in which we aim to meet all your unique logistics requirements.
Upon receiving the inquiry, we will ask you for more details. To ensure that nothing gets lost in translation, we ask all of our customers to formalize their request by emailing it to operations@crossdockgo.com. The reason we ask for specifics is to ensure a clear record. It is critical to prevent miscommunication or misunderstanding between us, so getting the particulars in writing creates the foundation for a transparent and efficient process.
However, if you prefer a more personal touch, we will happily discuss the project over the phone and take meticulous notes. Sometimes, this is a better route; it enables us to interact with you in real-time, and we can ask each other questions or request clarifications. To ensure we understand your request, we will follow up on the phone conversation with an email. Again, clarity is the key, and we strive to provide it at every stage.
Once you confirm the extent of services you need, we will work up a detailed quote so that you fully understand the services we are providing and the cost breakdown. You won’t have to wait around; we endeavor to provide prompt quotes because we know that, for many of our clients, timeliness is critical; you need your shipment moving. We always provide quotes via email to ensure all service details are explicitly outlined in writing.
If you approve our quote, we will request all the necessary information to coordinate the shipment properly. You can count on us to follow up if we still need any details. We are not a firm that will “wing it.” We cannot provide the stellar service we have built our reputation on by not being detail-oriented.
When all the pieces are in place, we will coordinate with our team, providing detailed instructions and relying on our tried-and-trusted Standard Operating Procedures (SOPs) for handling and caring for the shipment. A confirmation will send a confirmation to you and include any additional comments or needs that may arise during the process.
Throughout the shipment process, from pickup to delivery, you will be kept in the loop regarding transport. Transparency remains our guiding principle, and we promise to update you promptly if any issues arise. To provide reassurance, we capture images before and after our services and submit the photos to you so you can have peace of mind knowing that your project is being handled professionally.
If we encounter any unexpected challenges, we will reach out to you for assistance and guidance or simply to keep you informed. When necessary, we will collaborate with you on whether we need to add additional steps to the project to complete it.
Finally, when the job is completed, we will submit pictures for approval and determine whether you have any additional requirements.
Once the job is completed to your satisfaction, we will create an invoice and submit it along with all the documentation generated to complete the job. Along with the photos, this documentation will give you all the data you need to substantiate the completion of the job.
At CrossDockGo, we pride ourselves on providing seamless and thorough logistics, cross-docking, and shipping services, and the quality of our services is unparalleled.
Working with CrossDockGo’s process is not just about following a sequence of steps; it’s about demonstrating a commitment to excellence in executing a complicated task. For efficient and reliable logistics and shipping services, contact CrossDockGo.
